Privacy Policy

Equilibrium Pilates Education Limited

Last Updated: 20 June 2026

1. Introduction

Equilibrium Pilates Education Limited ("Equilibrium Pilates Education", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• Visit our website.
• Enquire about our courses.
• Enrol on any teacher training programme or CPD workshop.
• Participate in online learning.
• Attend face-to-face training.
• Communicate with us.
• Purchase products or services.
• Subscribe to our marketing communications.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all applicable data protection legislation.

2. Who We Are

Equilibrium Pilates Education Limited

Email: [email protected] 

Website: www.equilibrium.education

For all data protection enquiries, please contact us using the details above.

3. Information We Collect

Depending on your relationship with us, we may collect:

Identity Information

• Name
• Date of birth
• Gender (where relevant)
• Professional title

Contact Information

• Postal address
• Email address
• Telephone number

Professional Information

• Pilates qualifications
• Previous training
• Professional memberships
• Teaching experience
• Employment details
• Insurance information where required

Course Information

• Courses purchased
• Attendance records
• Practical assessment results
• Examination results
• Coursework
• Case studies
• Portfolio submissions
• Logbooks
• Practical teaching assessments
• Tutor feedback
• Certification status

Payment Information

Payments are processed securely by third-party payment providers.

We do not store full payment card details.

We may retain invoice records, transaction IDs and payment status for accounting purposes.

Technical Information

When using our online learning platform we may collect:

• IP address
• Device information
• Browser type
• Login activity
• Course progress
• Time spent on learning modules
• Quiz scores
• Download history

Marketing Preferences

• Newsletter subscriptions
• Communication preferences
• Event registrations

4. Special Category Data

Some of our courses may require you to voluntarily disclose health information, injuries or disabilities to allow reasonable adjustments during training.

This information is treated as Special Category Data under UK GDPR and is only processed:

• With your explicit consent.
• Where legally required.
• To provide reasonable educational adjustments.

We will never collect more health information than is necessary.

5. How We Collect Information

We collect information when you:

• Enrol on a course.
• Complete application forms.
• Purchase training.
• Contact us.
• Email us.
• Attend training.
• Submit assignments.
• Upload case studies.
• Complete assessments.
• Use our online learning platform.
• Attend Zoom sessions.
• Complete surveys.
• Interact with our website.

We may also collect limited information from trusted third-party providers such as payment processors and booking platforms.

6. Why We Use Your Information

We use your information to:

• Administer your enrolment.
• Deliver your course.
• Assess your competency.
• Issue certificates.
• Maintain training records.
• Provide student support.
• Communicate course updates.
• Organise practical training.
• Manage examinations.
• Verify identity where appropriate.
• Maintain quality assurance.
• Improve our courses.
• Respond to enquiries.
• Meet legal obligations.
• Prevent fraud.
• Manage complaints.
• Maintain health and safety during practical training.

Where you have opted in, we may also use your information to send details of future courses, workshops and educational opportunities.

7. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

• Performance of a contract.
• Legal obligation.
• Legitimate interests.
• Consent.

Where consent is used, you may withdraw it at any time.

8. Online Learning Platforms

Our courses may utilise third-party learning platforms, including learning management systems, webinar software and video conferencing platforms.

These providers may process:

• Login records.
• Course activity.
• Attendance.
• Assessment completion.
• Discussion forums.
• Assignment uploads.

These providers process your data in accordance with their own privacy policies and contractual obligations.

9. Zoom and Live Online Teaching

Some courses include live online teaching.

Sessions may be recorded for educational purposes.

Recordings may include:

• Your name.
• Voice.
• Video image.
• Questions asked.
• Screen sharing.
• Chat messages.

By participating in recorded sessions you consent to this processing.

If you do not wish to appear on video, you may switch your camera off unless visual assessment forms part of your qualification.

10. Photographs and Video

During practical courses we may take photographs or video recordings.

These may be used for:

• Internal tutor training.
• Quality assurance.
• Assessment moderation.
• Promotional material.

Marketing use will only occur where you have given your consent.

You may withdraw marketing consent at any time.

Withdrawal does not affect material already published where lawful.

11. Assessment Records

We retain records relating to:

• Examinations.
• Practical assessments.
• Coursework.
• Tutor marking.
• Moderation.
• Certification.

This enables us to:

• Verify qualifications.
• Issue replacement certificates.
• Investigate academic appeals.
• Comply with regulatory obligations.

12. Case Studies

Students may complete case studies involving clients.

Students must ensure:

• Appropriate client consent has been obtained.
• All personal information is anonymised wherever possible.
• Confidential client information is protected.

Equilibrium Pilates Education is not responsible for unauthorised disclosure of identifiable client information submitted by students.

13. Marketing

With your permission we may send:

• Newsletters.
• Course launches.
• CPD opportunities.
• Promotional offers.
• Events.

You can unsubscribe at any time.

Every marketing email contains an unsubscribe link.

14. Cookies

Our website uses cookies to:

• Improve website performance.
• Remember preferences.
• Analyse website traffic.
• Improve user experience.

You may manage cookies through your browser settings.

15. Sharing Your Information

We never sell your personal information.

We may share information with trusted service providers including:

• Payment processors.
• Learning platform providers.
• Email communication providers.
• Cloud storage providers.
• IT support providers.
• Accountants.
• Insurers.
• Legal advisers.
• Accreditation organisations (where applicable).

All third parties are required to process information securely.

16. International Transfers

Some of our technology providers may store information outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

17. Data Security

We maintain appropriate technical and organisational security measures including:

• Encrypted systems where appropriate.
• Password-protected platforms.
• Secure cloud storage.
• Restricted staff access.
• Regular software updates.
• Staff confidentiality obligations.

Although we take reasonable precautions, no internet transmission is completely secure.

18. Data Retention

We retain information only for as long as necessary.

Where longer retention is legally required, we will comply with applicable legislation.

19. Your Rights

You have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO).

20. Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can investigate.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

21. Children's Privacy

Our teacher training programmes are intended for adults aged 18 years and over.

We do not knowingly collect personal information from children.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most recent version will always be published on our website together with the date it was last updated.

23. Contact Us

Equilibrium Pilates Education Limited

Email: [email protected] 

Website: www.equilibrium.education

For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.